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Flames
Call our sales team on:0161 654 1610
FREE mainland UK delivery*
on each and every order
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  • OVER 17 YEARS trusted
    selling fires & fireplaces online
  • FREE mainland UK delivery*
    on each and every order
  • Our 14 DAYS returns policy
    as standard on all orders
  • 0% FINANCE available
    on a wide range of products
  • Manufacturer's WARRANTY
    on all products as standard

About Us

Since our establishment in 2006, our family-run business in Manchester has worked tirelessly alongside our dedicated team to build a strong reputation for supplying leading brand fireplaces, stoves, gas fires, and electric fires at competitive prices. Our products have been featured in popular household magazines and TV shows, reflecting our commitment to quality and excellence. With traditional, honest values at our core, we strive to provide our customers with the best possible care, offering a friendly and approachable service.

Heat Depot Showroom

Pictured: Our showroom in Manchester

Heat Depot Showroom

At Flames.co.uk, we serve customers nationwide through our comprehensive online showroom, catering to everyone in Mainland UK. Additionally, our beautiful Manchester showroom displays a selection of the products we offer, allowing you to see our range in person. We understand that purchasing from a company for the first time, especially online, can be daunting. Unlike many online-only companies, we have a physical presence, and we warmly invite you to visit us before making a purchase.

We are always available to address your queries, whether pre-sale, post-sale, or for general advice. Our knowledgeable staff are well-versed in the products we sell, and our experienced installation division, Heat Installers, features both HETAS and Gas Safe registered technicians to provide up-to-date technical advice.

The Value of Customer Service

Our customer service team, dispatch department, and the rest of our staff work together in a 10,000 sq/ft unit, ensuring seamless cooperation across departments. We strive to create a happy work environment, which we hope translates into excellent customer care and service. Our team regularly shops online, using our experiences to continually improve our website and enhance your shopping experience with us.

We pride ourselves on providing good old-fashioned customer service. We run a professional business while remaining friendly and approachable. When you call us for advice, you won’t encounter an impersonal call centre or pushy salesperson - just honest, helpful, and impartial advice delivered in a friendly manner.

Your Business Matters to Us

While we strive for perfection, we acknowledge that occasional issues may arise. If you encounter any problems, we are committed to resolving them promptly and efficiently. We appreciate feedback, whether it’s a happy testimonial or a request for after-sale care or advice.

We hope this gives you a glimpse into who we are. You are more than just an order number, and we are more than just a website. If you have any questions, please don’t hesitate to contact our friendly team.

Company Details: The Heat Depot Limited T/A Flames.co.uk
Sharp Street, Middleton, Manchester, M24 1AD

Company Registration No: 05957749
VAT Registered Number: 910 0476 66